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Send a friend a drink at any Corney & Barrow Go on! |
Frequently Asked QuestionsHow do I send my mate a drink? You select the drink that you want to buy. Enter your email address (so that we can send you a receipt), enter your name (so that the person knows who the voucher is from) and enter your message (which will appear in the SMS voucher) and then pay. Your friend will be sent a SMS message which they can take to any participating venue to redeem for that drink. Back to Top When I send a drink does it cost the person that I am sending it to any money? No. You cover the admin costs in the handling fee that you pay. Back to Top Why am I paying a handling fee? The handling fee covers the expense of sending the text message and our admin costs. Back to Top What does the voucher message look like? A Kirin beer could look like the message below. C&B BARS From: Ed. Happy Birthday Mate! ID:12345678 valid for 1 bottle of Kirin @any Corney&Barrow bar until 21/10/2004.T&Cs @ bmab.co.uk Back to Top How long does the voucher last? The voucher has a life span of one month from the day you send it. Back to Top My voucher has expired. What can I do? I’m afraid that once the voucher has expired it cannot be used. Back to Top Can I swap my voucher drink for another drink of equal value? That decision will be up to the bar where you redeem the drink. Back to Top Why should I register with you? There are a number of reasons why you should register with us. Once registered you can resend vouchers. You can see whether a voucher has been delivered to the phone and whether it has been redeemed yet. When you buy a drink through HSBC we pre populate some of the information that you have to fill in with the data that you registered with. We will also send you details of special offers on beer, wine and champagne. Back to Top How long does it take the voucher to arrive? The SMS is sent the instant that you complete the transaction. You will need to check your account to see whether it has been delivered. Back to Top Do I get a receipt? We send you an email with the details of your transaction on it. Back to Top Where is my receipt? Your receipt is sent to the email address that you entered. Back to Top How does my friend redeem the voucher? They take their mobile to any Corney & Barrow. Show the bartender their voucher and id number and the bar staff will serve the drink that you have bought them. Back to Top Can I resend the voucher? Yes you can if you have an account. Simply login to your account, find the voucher and send it again (as long as it has not already been redeemed or has expired.) Back to Top I’ve sent the voucher to the wrong number. What can I do? Contact us and we will see what we can sort out for you. Back to Top Who do you share my details with? We only share your details with HSBC but reserve the right to pass your details onto other companies in the process of sending your drink. Back to Top |
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